Gaziantep University

GAZİANTEP UNIVERSITY

Türkçe
AIRCRAFT AND AEROSPACE ENGINEERING DEPARTMENT 
HOMEPAGE
Announcements / Documents
TEV BURSU MÜLAKATI 20 October 2017
ORYANTASYON EĞİTİMİ 02 October 2017
TOPLU TAŞIMA SAATLERİ 02 October 2017
VEHBİ KOÇ BURSU 25 September 2017
STAJ İLKELERİ 20 June 2017
STAJ DEFTERİ 20 June 2017
Course Details
Course Title
CUSTOMER RELATIONS
Code
AE 233
Course Info
Customer relations, concept of customer relations management, dimension of customer relations, customer orientation, customer service, customer satisfaction, customer value, customer loyalty and customer retention, customer relationship process, communication with customers, customers complaint,  measuring customer relations, development in customers relations 
Credit
3
ECTS
3
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